FAQ

Creating an account at Exclusive Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details including name, date of birth, email address, and phone number. Create a secure password, select your preferred currency (USD, EUR, GBP, Bitcoin, or Litecoin), and agree to our terms and conditions. Verify your email address by clicking the link we send you, and your account will be ready to use. The entire process takes just a few minutes, after which you can make your first deposit and claim your welcome bonus. For security, ensure you provide accurate information as this will be verified during the withdrawal process.

Exclusive Casino offers generous welcome bonuses for new players. Our standard welcome package includes a 200% slots match bonus up to $2000 plus 25 free spins using the code WELCOME200. This requires a minimum deposit of $25 and comes with a 30x wagering requirement. For cryptocurrency users, we offer an enhanced 250% slots match bonus with the code BTC250, also requiring a $25 minimum deposit with the same 30x wagering requirement. Both bonuses are designed to give you extra playing power from the start. Remember that the WELCOME200 bonus is for slot games only. These offers are subject to our standard bonus terms and conditions, which we recommend reviewing before claiming. Only one welcome bonus can be claimed per player, so choose the one that best suits your playing style.

To claim a no deposit bonus at Exclusive Casino, first ensure you have a registered and verified account. Then visit our 'Promotions' page to view current no deposit offers, which may include free spins or bonus chips. Select your preferred bonus and note the corresponding bonus code. Navigate to the cashier section and select 'Redeem Coupon,' enter the bonus code in the designated field, and click 'Redeem.' The bonus will be instantly credited to your account. No deposit bonuses typically come with specific terms, including wagering requirements (usually 40-50x), maximum cashout limits (often 2x the bonus amount), and game restrictions. Always check the full terms before claiming. Remember that you may need to make a deposit between claiming successive no deposit bonuses, and these offers are subject to availability and may change regularly.

Exclusive Casino offers a diverse range of secure payment methods to accommodate different player preferences. For traditional banking, we accept Visa, MasterCard, Bank Wire Transfers, and Checks. E-wallet options include Neteller, Skrill, and InstaDebit for faster transactions. For enhanced privacy and lower fees, we support cryptocurrencies including Bitcoin (BTC) and Litecoin (LTC). Security features like MasterCard SecureCode and Verified by Visa provide additional protection for card transactions. Minimum deposit amounts vary by method but typically start at $25. Most deposits are processed instantly, while withdrawal times depend on the method chosen – cryptocurrencies are generally fastest (24-48 hours), e-wallets take 24-72 hours, and traditional banking methods may require 3-7 business days. All transactions are protected with industry-standard encryption to ensure your financial data remains secure.

Wagering requirements at Exclusive Casino represent the number of times you must play through a bonus amount before withdrawing any associated winnings. For our standard welcome bonuses, the wagering requirement is 30x the bonus amount. For example, if you receive a $100 bonus, you'll need to place bets totaling $3,000 before withdrawing related winnings. No deposit bonuses typically carry higher requirements, around 40-50x. Different games contribute differently toward meeting these requirements: slots usually contribute 100%, while table games like blackjack or roulette may contribute 10-25%. Some high-RTP games may be excluded entirely. The casino's system automatically tracks your wagering progress, which you can view in your account dashboard. Remember that there's often a time limit to complete the wagering (typically 30 days for deposit bonuses and 7 days for no deposit offers). Attempting to withdraw before completing the requirements may void your bonus and any associated winnings.

Yes, Exclusive Casino is fully optimized for mobile play, offering a seamless gaming experience across smartphones and tablets. Our mobile platform works on both iOS and Android devices without requiring any app downloads – simply access our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing full functionality whether you're using a phone or tablet. Our mobile casino includes most of the games available on desktop, with a focus on mobile-optimized titles from Real Time Gaming. You can perform all essential functions on mobile, including account registration, deposits and withdrawals, claiming bonuses, and contacting customer support. The mobile platform uses the same secure encryption as our desktop site to protect your personal and financial information. For the best experience, we recommend using the latest version of Safari, Chrome, or Firefox on a stable internet connection, preferably Wi-Fi when playing for extended periods.

Exclusive Casino features an extensive library of games powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our collection includes over 300 titles across various categories. For slot enthusiasts, we offer classic 3-reel slots, feature-rich 5-reel video slots, and progressive jackpot games with life-changing potential. Popular titles include Achilles, Caesar's Empire, and Cash Bandits series. Table game players can enjoy multiple variations of blackjack, roulette, baccarat, and poker. Our video poker selection includes Jacks or Better, Deuces Wild, and Joker Poker, among others. For an authentic casino experience, try our specialty games like keno, bingo, and scratch cards. New games are added regularly, with fresh titles featured on our homepage. All games are regularly audited for fairness, and many offer practice play options so you can learn the rules before wagering real money. The RTG software ensures smooth gameplay, high-quality graphics, and reliable performance across all devices.

The verification (KYC) process at Exclusive Casino is a standard security procedure required by gaming regulations to confirm your identity and protect against fraud. This process is typically initiated when you request your first withdrawal or when your cumulative withdrawals reach a certain threshold. To complete verification, you'll need to submit digital copies of specific documents: a government-issued photo ID (passport, driver's license, or ID card), proof of address (utility bill or bank statement from the last 3 months), and proof of payment method ownership (credit card photo showing the first six and last four digits or a screenshot of your e-wallet account). Submit these documents via email to support@exclusivecasino.com or through the document uploader in your account dashboard. The verification team usually processes documents within 24-48 hours. Once verified, your account remains verified for future transactions. All documents are handled with strict confidentiality and stored securely in compliance with data protection regulations.

If you encounter technical issues at Exclusive Casino, there are several troubleshooting steps you can take. First, try refreshing your browser or clearing your cache and cookies. Ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge) updated to the latest version. Disable any VPN services or ad-blockers that might interfere with the casino software. For game-specific issues like freezing or disconnections, check your internet connection stability and close unnecessary background applications. If problems persist, our customer support team is available 24/7 to assist you. Contact them via live chat for immediate help, call our toll-free number at 1-855-851-4653, or email support@exclusivecasino.com with details of the issue, including screenshots if possible. Our technical team can also help with login problems, deposit or withdrawal issues, and bonus-related concerns. For optimal performance, we recommend using a stable internet connection and ensuring your device meets our minimum system requirements, which can be found in the 'Help' section of our website.

Exclusive Casino is committed to promoting responsible gambling through various tools and resources. Players can set personal limits directly from their account settings, including deposit limits (daily, weekly, or monthly), session time limits, wager limits, and loss limits. We also offer a self-assessment test to help you evaluate your gambling habits. For those who need a break, we provide a time-out feature allowing you to temporarily suspend your account for 24 hours to 6 weeks. In more serious cases, our self-exclusion program enables you to block access to your account for 6 months to 5 years. All player communication includes responsible gambling messages and links to professional help organizations. Our customer support team is trained to recognize signs of problem gambling and can provide guidance when needed. We strictly enforce age verification to prevent underage gambling and partner with organizations like GamCare and Gamblers Anonymous. Remember that gambling should be for entertainment purposes only, and we encourage setting a budget before playing and never chasing losses.

Your personal information is highly secure at Exclusive Casino thanks to our comprehensive security measures. We employ industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to protect all data transmissions between your device and our servers, ensuring that sensitive information like personal details and financial transactions remains encrypted and inaccessible to unauthorized parties. Our privacy policy, accessible on our website, details exactly how we collect, use, and store your information, adhering strictly to data protection regulations. We never sell or share your personal data with third parties except where legally required or necessary for processing transactions. Our systems undergo regular security audits and penetration testing by independent cybersecurity firms to identify and address potential vulnerabilities. Physical access to our servers is restricted and monitored, with data backed up securely to prevent loss. Additionally, we implement advanced firewalls, intrusion detection systems, and regular security updates to maintain a robust defense against emerging threats. You can further enhance your account security by using a strong, unique password and enabling two-factor authentication when available.

Exclusive Casino offers multiple channels for customer support to ensure you can always reach us when needed. Our most immediate option is live chat, available 24/7 directly on our website – simply click the chat icon in the bottom corner of any page to connect with a support agent within minutes. For phone support, call our toll-free number at 1-855-851-4653, which is staffed around the clock by English-speaking representatives. If your query isn't urgent, email us at support@exclusivecasino.com, and we'll respond within 24 hours. Our support team is trained to assist with account issues, bonus inquiries, payment questions, technical problems, and game-related concerns. For common questions, you may also find immediate answers in this FAQ section or our comprehensive help center. VIP players receive access to dedicated account managers who provide personalized support. We pride ourselves on resolving most issues during the first contact, but complex matters may require escalation to specialized departments. All customer interactions are handled professionally and confidentially, with your satisfaction as our primary goal.

Exclusive Casino's withdrawal policies are designed to balance security with convenience. The minimum withdrawal amount is $100, while maximum limits vary by payment method and VIP status. Cryptocurrency withdrawals typically process within 24-48 hours, e-wallet withdrawals within 1-3 business days, and bank/card withdrawals within 3-7 business days. A verification check is required before your first withdrawal to confirm your identity and prevent fraud. There's no fee for cryptocurrency withdrawals, but traditional methods may incur small processing fees (typically 2-5% depending on the method). Players must complete any active bonus wagering requirements before withdrawing, or the bonus and associated winnings may be voided. Withdrawals are generally processed to the same method used for depositing when possible. Regular players can make one free withdrawal per week, while VIP members enjoy expedited processing and higher withdrawal limits. For security reasons, large withdrawals may be paid in installments. To request a withdrawal, log into your account, navigate to the cashier section, select 'Withdraw,' choose your preferred method, and follow the prompts to complete your request.